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Faulty Hard Drive SSD Solid State
Posted in Recent Jobs on Nov 07, 2016
A young 15-year-old gamer in Glen Iris, Melbourne reported his new second-hand gaming machine was not booting up and would get stuck on a black screen after eventually loading windows. This customer, although knowledgeable about computers, wasn't quite sure how to deal with this issue. The problem is unless you've had experience with a great amount of hardware and software issues it can be quite daunting to establish the exact cause. We set to work and immediately notice that Windows 10 would take an exceptionally long time to start up. Bearing in mind that the system was installed on a 240GB... Read More
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High Latency And Packetloss On Pub Network
Posted in Recent Jobs on Nov 07, 2016
Customer in Prahran, Melbourne reported their internet connection was slow and occasionally would drop out altogether, and this had been going on for 2 years. The premises was a pub and included in the back of the pub were a few betting stations and IPTV for sports broadcasting. Upon arriving on site we began with some basic connectivity checks by pinging various items throughout the network and beyond. What we found was packet loss of 10% for a 400 packet ping test to services outside of the network such as Google DNS. Applying some basic logic we ruled out certain points of failure suc... Read More
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HP Desktop Windows 10 Flickering Screen
Posted in Recent Jobs on Oct 31, 2016
Call received from a business owner in Camberwell, Melbourne and described their issue as a Windows 10 flickering screen upon logging in. The flickering never happened at the login screen nor did the task manager flicker. Only the desktop, taskbar and icons were being removed and seconds later they returned. The computer was an HP and originally had Windows 8.1 installed but when Microsoft offered Windows 10 as a free upgrade the customer updated without a second thought. However, upgrading Windows versions from a well used Windows 8.1 version, in our opinion, is not recommended. The better so... Read More
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Install New Hard Drive And Install Windows On HP 250 G3
Posted in Recent Jobs on Oct 27, 2016
We received a call today from a worried customer in Glen Waverley, 3150, Melbourne. What's that clicking and grinding noise? They ask. That, we're sorry to say, is either your hard drive on its way out or the fan struggling to keep up, unfortunately, it turned out it was the HDD. The Techaroo engineer diagnosed the issue on-site and although our engineers are equipped to perform this work on-site, he decided it would be better if he brought the laptop back to his workbench where he could work in comfort having access to all his additional tools and accessories. He then started the tedious task... Read More
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Toshiba Satellite Laptop L650D Cracked Screen Repair
Posted in Recent Jobs on Oct 26, 2016
A Techaroo customer in Springvale, 3171, Melbourne called us in tears telling us how they accidentally stepped on their laptop screen. The Toshiba Satellite Laptop L650D is 3 years old and has been used a fair bit. They were undecided on whether to replace the entire laptop or call Techaroo for a quote. After receiving our extremely competitive quote they rang us back immediately and book us in for the repair. We arrived on site at the time agreed, reproduced the error just to make sure she the screen was indeed cracked and that she wasn't about to waste money on a non-existant repair (not t... Read More
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